Terms of Service – Courtroom Accountability Project/Equal Justice Project.
Organization and Mission:
We are a nonprofit organization dedicated to providing support and assistance to anyone with a legal case, complaint, or valid claim, regardless of their ability to pay.
Pro Bono Services:
For clients whose cases are handled on a pro bono basis, we offer the following services:
– Preliminary investigative reports or evidence summaries.
– Private investigative consultations on a limited basis.
– Acting as witnesses in a limited capacity, particularly in matters related to data retention.
Subscription Services:
All private investigative services beyond basic consultations require a subscription. This includes more extensive investigations and any additional legal support beyond the initial pro bono offerings.
1. Prepayment Requirement:
All investigative services, consultations, and scheduled meetings must be prepaid in full. This policy secures our commitment to dedicate time, resources, and professional focus to your case exclusively. Services not prepaid may be subject to cancellation or rescheduling.
2. Refund and Payment Policy:
Once made, payments for our services are final and non refundable. Payment should be completed on the invoice date, and delays may lead to termination of services or additional fees.
3. Final Deliverables and Revisions:
Following the submission of the final report, only minor clarifications are permitted. Any further changes or extended consultations require a separate contract and additional fees.
4. Scope of Responsibility and Legal Disclaimer:
We operate as a licensed private investigative agency and do not provide legal advice. We are not liable for any outcomes
resulting from the interpretation or use of information we provide. Clients are fully responsible for the application of our findings.
5. Document Submission and File Size Limit:
Clients must use a designated Dropbox folder to submit their documents. Direct submissions by email are prohibited. The total file size should not exceed 500 megabytes.
6. Communication Policy:
Clients should communicate via email or scheduled live chats with an investigator. Those requesting private investigative services must use our designated app and subscribe for live chats at a fee of $0.99. Email is preferred for all other communications.
7. Complaint Resolution Process:
Complaints must be formally submitted and will be resolved in accordance with internal policies. Further proceedings are managed as per the regulations of the Better Business Bureau (BBB).
8. Client Data and Evidence Policy:
It is the client’s responsibility to manage their data. We do not store client data post-engagement unless agreed upon, which may incur additional fees.
9. Client Conduct:
We require professional behavior at all times. Inappropriate behavior may lead to termination of services without a refund.
10. Confidentiality and Case Closure:
All case-related information is managed as per the Florida Information Protection Act and related privacy laws. After case closure, any further inquiries require a new service agreement. Case documents will be securely disposed of unless otherwise instructed.
11. Problem Client Protocol:
We may restrict, delay, or refuse service to clients who have a history of unreasonable demands or inappropriate conduct. Contact and further inquiries should be addressed to our official communication channels outlined in our communication policy.
Contact and further inquiries should be addressed to our official communication channels outlined in our communication policy.
